|
800.589.7329 * Service Without Boundaries
|
| |
|
American Title, Inc. was established in 1994, out of a small office in downtown Omaha. When it began, there were a mere three employees striving to make American Title a recognizable name in the real estate industry. At that time everything was done manually; orders were taken over the phone, typed, and then faxed out. American Title was distributing, at best, thirty orders a day, focusing solely on Property Reports and Recordings. But these three laid down the foundation that is American Title, Inc. today. They chose diligence to the job and with each and every order they strove for client satisfaction that was above and beyond what the client expected. This was such a simple idea to have. Yet, so many others in this profession overlooked or chose not to pursue this route.
|
|
|
|
 From this small and simple idea grew large hopes for American Title, Inc. People began to take notice of what they had accomplished and the possibilities that lay ahead for this company. As this group made a name for themselves, the demand for what they were doing, and more importantly, how they were doing it, grew. With that demand, growth within the company came streaming along and the need to leave that small downtown office arose. With that, American Title, Inc. expanded into the second location in Ralston. From this new location the workload grew, but the fundamental idea remained - diligence to the job and with each and every order they strove for client satisfaction that was above and beyond what the client expected.
From that, things started to pick up. Everyday more and more orders were coming in and more and more employees were needed to process those orders. As a company, a technological need arose. A desire formed to implement a form of technology, and technology is what we got. Instead of using a cookie cutter software program, we decided to create our own specific system, American Title Order Management system, commonly known as ATOM. This system was created at American Title, Inc. specifically for American Title, Inc. and continues to grow and develop with the company. It allows specific access to the data that we need, and allows American Title, Inc. to maintain the largest database of available agents in the market. Everything we need is at our fingertips, from a client's contact information to an employee's extension number and to every available vendor with whom we have ever made contact. This software helps facilitate the great vendor relationships we have earned over the years; which, in return, grants us the best turn around times while maintaining a low bottom line.
Our idea was so fundamentally simple, yet it seemed we were the only company who was willing to practice it. Because of that, companies wanted us to handle more and more of their real estate needs; so a Closing Department was formed. The Closing Department, like everything else, started small to resolve a direct need of a client. As the number of clients grew, so did the responsibilities of the Closing Department. When it began, the department would only handle the signing of the documents in a brick and mortar setting. Today they are equipped to handle all aspects that go along with a closing at virtually any location.
But we didn't stop there. The clients had other needs that required new ideas. These innovations were being formed through the nurturing relationship we developed with our clients. By choosing to listen to our clients, we could easily determine exactly what they wanted. From that effort, the Last Vesting Deed Report (LVD) was born. The LVD was a demand from one our clients at that time, and from its inception at American Title, Inc., the LVD has had huge possibilities. In the beginning American Title, Inc. was producing just 11 reports a day to meet the immediate need of that client. Not a bad number to begin with, but a drop in the bucket to the average 1,500 a day produced now. It is anyone's guess to the possibility of where the market will expand and take this product, too. As American Title, Inc. continued to grow, products were developed such as the Lien Search, Construction Loan Report, Loss Mitigation Report, and Mortgage Report. As a company we strove to keep our ear to the ground and our fingers on the pulse of what is the real estate industry. Our hope was to invariably grow and develop with this ever-changing business.
Today the company is located in its recently built headquarters in Omaha, Nebraska. There are nearly 300 employees and we are expanding everyday. When the company began, an average year would consist of 8,000 orders. Last year we completed just over 400,000 orders. We pride ourselves on our Midwest values, work ethic, and we are continually looking for new avenues to explore, products to develop, and strong relationships to build. Throughout the past, present and future, we will continue with that simple and fundamental idea of diligence to the job and client satisfaction that is above and beyond what the client expects with each and every order. With this idea, we feel we will continue to grow and develop above and beyond what anyone ever expected.
|
|
|
|
|
© American Title, Inc.® 2007 All Rights Reserved. This site is protected by copyright and trademark under U.S. and International law.
|
